custom logo shirts, hats, and accessories
for your company, group or self

Frequently Asked Questions

Ordering

What is the minimum order quantity?

Do I have to order all items of the same style, color, and size?

Do you still have my logo on file?

Shipping/Delivery

How will you ship my order?

What is the price for Shipping & Handling?

Can I have my order ship to a different address from my billing address?

Do you ship outside the United States?

How long will it take to receive my order?

Logos

How much does it cost to set up a logo for embroidery?

How can I get my logo to you?

What type of formats do you accept?

How do I create a screen capture of my logo?

How much does it cost to have my logo embroidered onto the items in my order?

Are there any restrictions for the logo?

How much does it cost to change the thread colors on different color shirts?

Colors

Can I order different colors or do all the items have to be the same color?

Sizes

Are Queensboro polos true to size?

What sizes do Queensboro Polos come in?

Do you have Women's sizes?

Customer Appreciation Programs

Can I receive credit for referring someone to Queensboro?

Returns

How do I return or exchange items?

Further Questions

What is the minimum order quantity?

There is a four-piece minimum for each logo type on your order. Our logo types include:

• Apparel and Accessories
• Hats
• Visors
• Fleece and Towels
• Digital Printing- On Light Colors
• Digital Printing- On Dark Colors

Apparel and Accessories styles include shirts, bags, aprons, sweaters and much much more. These items have a larger embroidery area which allows your logo to be as large as 4 inches tall by 4 inches wide.
Hat styles include baseball caps, bucket hats, and fitted caps. The embroidery space on these items allows for a maximum hat logo size of 2 inches tall by 4 inches wide. This means that some logos may need layout modification or a reduction in detail. Our logo specialists would be happy to assist you in redesigning or modifying any logo.
Visors have a limited embroidery space of just 1 inch tall by 4 inches wide. Many logos will need to be modified in order to fit in this space. Our logo specialists would be happy to assist you in redesigning or modifying any logo.
Fleece and Towel styles include our popular fleece jackets, vests, pullovers, hats, scarves, and towels. The thick and plush material that makes these items so comfortable and soft does require special care for embroidery. You may not notice the difference when looking at the proof of your logo, but logos used on these styles are modified by our artists to ensure that they will stitch with the same high quality you expect from Queensboro.
Digital Print- On Light Fabric styles include t-shirts, sweatshirts and bags. Logos for these items must be very high resolution files to ensure a quality print.
Digital Print- On Dark Fabric styles include men, women and children's t-shirts. Logos for these items must be very high resolution files to ensure a quality print. Some logos require color and adaptations to ensure a quality print on these dark color items.

Want to mix and match? No problem! Simply decide whether you would like to order embroidery or digital print. For embroidery or print, all we ask is that you purchase at least four items in any of the logo types to be able to checkout. Here at Queensboro, four is a magic number.

Do I have to order all items of the same style, color, and size?

Not at all!  Feel free to mix and match among the items on our website.  Try different styles, sizes, and colors.  Have some fun.  You want to order one of every color?  No problem.  Just fill out the quantity of each item and add it to your shopping bag.

Do you still have my logo on file?

Yes, we keep your logo on file for you, so it's easy for you to place your next order.  Before checking out, you will even be able to confirm the colors of your logo on each item you've added to your shopping cart (even if you've never ordered it before!)  If your logo does not show up in our Logo Lounge, please continue with your order and let us know.  We will upload your logo within 24 hours.

Shipping/Delivery

How will you ship my order?

Your order will be sent via either UPS Ground or FedEx Express Saver.  Since these carriers will not ship to a P.O. Box, we ask that you provide us with a street address.  We expect your package will reach you within 3 days of shipping. 

What is the price for Shipping & Handling?

Shipping and handling fees are based on the size of your order. To learn more about the shipping fees, please visit the Shipping Info section of our website.

Can I have my order ship to a different address from my billing address?

Certainly!  When you place your order, just let us know where you would like us to ship it.

Do you ship outside the United States?

Yes, we ship anywhere on the planet!  For orders outside the U.S., however, Shipping & Handling fees are dependent on the shipping address, the weight of the package, and the best method of shipping.  Exact shipping fees will not be known until the order is processed, weighed and ready to ship.  The shipping fees will be charged separately after your order has shipped and we have the exact cost.

How long will it take to receive my order?

It usually takes about 15 to 20 business days to ship your order.  Sometimes, however, it takes more time.  If you need your order sooner than that, we can usually work it out.  Give us a call and, if possible, we'll make your deadline, our deadline.

Logos

How much does it cost to set up a logo for embroidery?

If your first logo comes in at under 11,000 stitches, we will define that as a standard size logo. We will set up your first standard size logo for free. Over 95 percent of our existing customer logos are created with less than 11,000 stitches. The odds are definitely in your favor.

If you're still concerned that the odds could turn against you, our logo specialists evaluate your logo at no extra charge. Upload your logo to receive your free logo evaluation. If we discover that you might incur charges we can suggest changes to help make sure that your logo retains its quality without incurring additional fees.

Any of your logos that have already been prepared for embroidery always remain available for your use.

Payment for new logos is due upon order submission and all work is unconditionally guaranteed. Please contact us via email or call us at 800-847-4478 if you have any further questions about submitting a new logo.

How can I get my logo to you?

Whatever is easiest for you!  We can accept your logo in several ways:

• Upload it on this website by clicking here.


• E-mail your logo or URL to a logo specialist (logos@queensboro.com)


• Mail (1400 Marstellar Street, ATTN: Logo Services, Wilmington, NC 28401) If you have a customer number, please include it with your logo. If you don't yet have a customer number, please include your first and last name along with your email address. You'd be amazed how many logos we receive without return addresses or any identifying information. While this provides hours of entertainment, it really does slow down the ordering process.

What type of formats do you accept?

If you prefer to upload or email your logo, we can accept files under 2MB in size, including .jpeg/.jpg, .tif, .gif, .pdf, .bmp, .eps, .psd, .and .AI formats.

If your logo is not available in any of these digital formats, don't panic. Send us your business card, send us a photo of the side of your truck, send us a box of cookies with your logo (chocolate chip cookies would be nice). We'll work to transform your logo into an embroidered work of art no matter what format it is in.

How do I create a screen capture of my logo?

To create a screenshot of any webpage or capture any screen event please follow the step by step instructions below.

STEP 1 Open the web page or document file with the logo you would like to use.

• On Windows: Press the Print Screen or Prnt Scrn key on your keyboard, found on the upper right (this key will capture the entire screen). Or to capture only the active window press Alt + Print Screen.


• On Macs: Press Command + Shift + 3.

STEP 2 Open up the paint program on your computer: you can use virtually any paint program (including photoshop, Paint Shop Pro, Corel PhotoPaint, or Microsoft Paint) usually found through Start>Programs>Accessories>Paint.

STEP 3 In the paint program select File>New, then Edit>Paste.

Pretty Simple, right?... Your screen capture is now ready to be cropped or scaled.

Once you have created the screen capture save the file (note where you saved it) and then upload the file to our website for a free evaluation.

How much does it cost to have my logo embroidered onto the items in my order?

Embroidered logos that consist of fewer than 11,000 stitches are included in the product price.  To embroider logos greater than 11,000 stitches, we do charge an Extended Run Fee for the increased amount of time it takes to sew the logo.  Listed below are our Extended Run Fees and Set-up Fees, based on logo stitch count.  If your logo has more than 11,000 stitches, don't worry, we might be able to help you out!  (Set-up Fee applies only when a new logo is submitted.)

Stitches	Charge Per Piece	Set- up Fee
0-11,000	0	$25*
11,001-15,000	$3.75	$50
15,001-20,000	$8.00	$75
20,001-25,000	$12.00	$100
Over 25,000	Quote	$150

* Waived for first-time customers

In many cases, the stitch count for a logo can be reduced, while still retaining the character and appearance of the logo.  A simple logo edit costs $9.95, and a complex edit is $19.95.  Our Logo Specialists will be happy to determine in advance if changes to your logo are considered simple or complex.

Are there any restrictions for the logo?

Your embroidered logo may not be larger than 4" x 4" and no element can be smaller than ¼" in height.  We highly recommend that you avoid small text.  We have many, many choices for thread color and can incorporate up to nine different colors in one logo!  We're happy to make recommendations if you need assistance.

How much does it cost to change the thread colors on different color shirts?   

Absolutely nothing!  We can use different colors for your logo on each different color shirt if you'd like!

Colors

Can I order different colors or do all the items have to be the same color?

You may mix colors however you choose!  You can even try one of each color if you want!  As you checkout, use the Logo Lounge to tell us exactly what colors you want in your logo for each garment color you have in your shopping bag.  If you're not sure, you can always have our experienced Logo Specialists choose the colors for you.

Sizes

Are Queensboro polos true to size?

Queensboro polos are generously cut for comfort and style.  In the world of fashion, size has always been more of an art than a science.  Many people wear more than one size.  If you're not sure, it's always safe to order one size larger, particularly if you prefer a more roomy, comfortable fit.  Keep in mind that our 100% cotton polos will generally have some slight shrinkage.

What sizes do Queensboro Polos come in?

Men's polos generally come in Medium, Large, XLarge, & XXLarge.  Women's polos generally come in Small, Medium, Large, & XLarge.  Of course, there are always exceptions to the rule.

 Do you have Women's sizes?

We have several styles which come in women's sizes.  We carry women's polos with women's styling (left-handed placket) like our Women's Pima Jersey Polo (Style 1436) and Women's 100% Peruvian Pima Pique (Style 1126).  Don't forget our Women's Long Sleeve (Style 3006) and Short Sleeve (Style 3000) Washed Denims, and our Women's Long Sleeve Performance Twill (Style 3293).  We have more women's styles and sizes today than ever!

Customer Appreciation Programs

Can I receive credit for referring someone to Queensboro?

For every customer you refer (they must complete an order), you can earn a $20 merchandise credit to be used on future orders!

To use your credit, just place an order and we'll apply any credits you may have on your account automatically.  You may use more than one credit per order as long as your credits do not add up to more than the merchandise total.  Also, you must use the full amount of each credit.  The referral credits apply only to the merchandise total of your order.  Tax and shipping charges will still be calculated separately.

For more information, please email us at affiliates@queensboro.com.

Returns

How do I return or exchange items?

Please print out the Product Exchange Form, and enclose it with the items you will be sending back.

Please return the items to:

Further Questions

It's quite possible that your question is on our Less Frequently Asked Questions list.  When you've been around since 1982, and encourage customer interaction, your LFAQ can get pretty long.  Please contact us or give us a call at (800) 847-4478, and our friendly staff will be happy to research the answer for you.